At Serene Travels, we strive to provide exceptional digital products that enhance your travel experiences. However, we understand that sometimes things don’t go as planned. Below is our refund and returns policy designed to address any issues and ensure a satisfactory experience.

1. Digital Products Refund Policy:

• Eligibility for Refunds:
  • Refunds are available only if the digital product is found to be defective or not as described. If you experience technical issues or discrepancies with our products, please contact our support team within 14 days of purchase.
  • Please note that refunds are not available for products that have been fully downloaded or accessed.
• How to Request a Refund:
  • To request a refund, please email our customer support team with your order number, a description of the issue, and any supporting documentation.
  • Our team will review your request and get back to you within 3-5 business days. If your request is approved, we will process the refund to the original payment method.

2. Returns Policy:

• Digital Product Returns:
  • Due to the nature of digital products, we do not accept returns once the product has been downloaded or accessed.
• Exceptions:
  • If a product is purchased in error or is not what was expected, please contact our support team. We will assess each case on an individual basis and may offer a partial refund or exchange at our discretion.

3. Changes to the Policy:

• We reserve the right to update or modify this policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.

Thank you for choosing Serene Travels. We are committed to providing you with high-quality digital products and excellent customer service. If you have any questions or need assistance, don’t hesitate to contact us.